Frequently Asked Questions
Everything you need to know about Our Place products, shipping, and care.
How do I properly care for my Always Pan and Perfect Pot?
To preserve the non-stick ceramic coating, we recommend hand-washing with a soft sponge and mild dish soap. Avoid using metal utensils; instead, use the wooden spatula provided or silicone tools to prevent scratching.
What is your return policy?
We offer a 100-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund within 100 days of delivery, provided it is in its original packaging.
Are Our Place products free of toxic chemicals?
Yes, all our cookware is formulated without PFOAs, PTFEs, other PFAs, lead, cadmium, or toxic metals. We prioritize safe, high-quality materials for your kitchen.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 5-7 business days.
Can I use my cookware on an induction stovetop?
Yes, our Always Pan and Perfect Pot are designed with a built-in stainless steel induction plate, making them compatible with all cooktops, including induction, gas, and electric.
Do you offer international shipping?
Currently, we ship to the United States, Canada, the United Kingdom, and select countries in the EU. Shipping rates and delivery times vary by location.